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Collect in Store

Collect in Store

Order online or using the Burberry app and collect your items in the store of your choice. Try them on in store and our associates will be on hand to offer specialist advice or assist with processing any returns.

Order Online or Use the Burberry App

Select Collect-in-Store as your shipping option and we will email you when your order is ready. We will keep your order in store for ten days before it is returned to Burberry and a full refund is issued to you, unless your order includes pierced jewellery or a personalised item(s) that cannot be returned for an exchange or refund. This does not affect your statutory rights.

Collect from a Store

You can shop online at Burberry.com and via the Burberry app (where available) and collect your order in selected stores as early as the following day. The complimentary delivery option also gives you the opportunity to experience our personal in-store customer service. Items can be collected at your convenience and returned using our free Returning Your Purchase process.

Beauty products and fragrances may arrive in store at different times as they cannot be shipped with other products.

To find a store offering this service, select a location below. Please note Collect-in-Store is only available in selected stores.

To use this service, select the Collect-in-Store option at checkout and choose a store from the menu. If you are collecting your item in another country /region, please select ‘Shipping to a different region?’. You will then be redirected to the Burberry site in your chosen country/region to complete your order.

Once your order in ready for collection you will receive a notification email inviting you to come in store to collect your purchase. We will keep your order in store for ten days before it is returned and a full refund is issued to you, unless your order includes pierced jewellery or a personalised item(s) that cannot be returned for an exchange or refund. This does not affect your statutory rights.

When collecting your items, please bring your confirmation email and the card used to purchase the items. If you would like someone to collect the order on your behalf, please also provide your signed written permission.

Collection Times

Please find a store below to view specific collection times. Beauty and fragrance items may arrive in store at different times as they cannot be shipped with other items.

Border Disruption Notice

Please note: due to border disruption, your order may be delayed. Please contact Customer Service for more information.

Find a Store

Collect your order from selected stores as early as the following day.

Find your nearest store

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Find a Store
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Burberry Limited, Horseferry House, Horseferry Road, London, SW1P 2AW
Registered in England & Wales
Registered Company Number: 00162636